Question 1

What is Oman Real?

Accepted Answer

Oman Real is Oman's real-estate platform. It gives you everything in one place: browse properties for sale and rent across the Sultanate, locate any plot on the map from its krookie, market your own listings, explore off-plan Top Projects, and request financing or a professional valuation — all with the latest mapping technology.

Question 2

On what platforms can I use Oman Real?

Accepted Answer

You can use Oman Real on the web from any desktop, tablet, or mobile browser, and through our mobile apps for iOS (App Store), Android (Google Play), and Huawei devices (AppGallery). Your account and data stay in sync across all of them.

Question 3

Is Oman Real free to use?

Accepted Answer

Yes. Browsing properties, locating plots, measuring, and sharing locations are all free — and every account includes a free monthly quota of listings you can post at no cost. Upgrading to a paid plan raises that quota and adds featured slots and premium tools. Some professional services, such as property valuations, are paid on request.

Question 4

How do I sign in or create an account?

Accepted Answer

Signing in and signing up are the same step — no passwords needed. Enter your phone number and we'll send a 4-digit verification code to your WhatsApp, or continue instantly with your Google or Apple account. Your account is created automatically the first time you sign in.

Question 5

How do I switch between Arabic and English?

Accepted Answer

Use the language option in the navigation bar at the top of the site (or in Account settings). The whole site, including the map and all listings, switches instantly — Arabic runs fully right-to-left.

Question 6

Where can I download the mobile app?

Accepted Answer

Scroll to the bottom of the home page or the footer of any page — you'll find download buttons for the App Store (iOS), Google Play (Android), and Huawei AppGallery.

Question 7

What can I do on the map?

Accepted Answer

Locate your plot precisely using several methods (see the next question). Draw and measure distances, perimeters, and areas anywhere on the map. Switch between map views — Default, Satellite, Hybrid, and Terrain — and overlay the Lands Layout. View parcel info for a located plot — plot number, land area, address, and a market analysis of nearby prices. Share, advertise, or export any located plot.

Question 8

How can I locate my plot?

Accepted Answer

Upload a krookie image — we read the corners automatically. Enter the coordinates manually (Northing/Easting or Lat/Lng). Search by the plot or PAIN number printed on the krookie. Paste a map link — Google Maps, Apple Maps, or an Oman Real link. Import a KML, KMZ, or GeoJSON file.

Question 9

Can I edit the plot's corners after it's located?

Accepted Answer

Yes. If a corner is missing or misplaced — which can happen with some krookie images — you can add, remove, or adjust any coordinate, and change the projection, until the boundary matches your plot exactly.

Question 10

How do the draw and measure tools work?

Accepted Answer

Open "Draw & Measure" on the map, then click points to measure a distance or close the shape to get the perimeter and area. You can undo points, copy any value with one click, start a new measurement, or export the measured area as a KML file.

Question 11

How do I share my plot's location?

Accepted Answer

Once your plot is located, choose "Share" to create a short link with an optional title and description. Anyone who opens the link sees the exact plot on the Oman Real map, and can also open it directly in Google Maps.

Question 12

Can I export my plot to KML?

Accepted Answer

Yes. Any located plot can be exported as a KML file — with your choice of title, description, boundary colour, and line width — for use in Google Earth and other GIS software.

Question 13

What is parcel info and market analysis?

Accepted Answer

When a plot is located, the parcel info card shows its PAIN number, plot number, land area, and address, plus nearby properties currently on the market and a market analysis chart of average prices in the area and how they've changed year over year.

Question 14

How do I request a property valuation?

Accepted Answer

From the parcel info card, choose the valuation service. You can request a quick Market Study or a Complete Valuation by a certified valuer — pick the one you need, confirm your contact details with a verification code, and our team takes it from there.

Question 15

How do I browse properties on the map?

Accepted Answer

The properties page pairs a live map with a listings panel. Circles with numbers (clusters) show how many listings are in an area — zoom in or click a cluster to break it apart until you see individual price tags (prices in OMR, with K for thousands and M for millions). The listings panel follows whatever the map shows, and the search box on the map can jump to a place, your current location, or any governorate, wilayat, and town.

Question 16

How do I filter listings?

Accepted Answer

Open "Filters" to narrow by buy or rent, price range, property type, bedrooms, bathrooms, area size, and location — down to governorate, wilayat, and town. Active filters appear as pills you can remove with one tap.

Question 17

What are featured listings?

Accepted Answer

Featured listings appear at the top of search results and stand out with a "Featured" badge, so they get significantly more views. Every paid plan includes a number of featured slots, and you can also feature any listing with a one-time payment.

Question 18

What are 3D tours and how do I open one?

Accepted Answer

Some listings include a 3D virtual tour. Open the listing and look for the 3D tour tab in the photo gallery — you can walk through the property from your browser or phone without visiting in person.

Question 19

How do I share a listing with someone?

Accepted Answer

Open the listing and tap "Share". You can copy the link, share it directly, download a QR code, or generate a ready-to-print poster PDF with the listing's details and QR code in portrait or landscape.

Question 20

How does the finance calculator work?

Accepted Answer

On any listing you'll find a finance calculator. Enter the down payment, tenure, and profit rate, and it estimates your monthly payment for that property. The result is an estimate to guide you — final terms come from the bank.

Question 21

How do I request property financing?

Accepted Answer

You can apply for financing through our partner Meethaq Islamic Banking directly from a listing. The request takes a few steps — what you're financing, the amount and preferred branch, your personal and employment details — then a quick phone verification, and the bank contacts you to complete the process.

Question 22

What are Top Projects and how does "Reserve Now" work?

Accepted Answer

Top Projects are featured off-plan and new developments from Oman's leading developers, with full details, payment plans, and handover dates. Tap "Reserve Now" or "Request a call" on any project and the sales team will call you back — usually within 6 hours — or reach them instantly by phone or WhatsApp.

Question 23

How do I save a listing to my favourites?

Accepted Answer

Tap the heart icon on any listing card or listing page. Your favourites live in your personal area, available from any device.

Question 24

What insights do I get for my favourites?

Accepted Answer

Your favourites page shows more than a list: total price drops across your saved properties, how many views and saves your favourites are getting from other users, and quick filters for sale, rent, price-dropped, or no-longer-listed properties. If a saved listing's price drops, you'll see it flagged.

Question 25

Can I see listings I recently viewed?

Accepted Answer

Yes — your personal area keeps your recently viewed listings grouped by date, so you can get back to a property you looked at without searching again.

Question 26

Where do I find my notifications?

Accepted Answer

Tap the bell icon in the navigation bar. Notifications are grouped by day, and you can mark them read or unread, remove them, or mark everything read at once.

Question 27

Can I control which notifications I receive and where?

Accepted Answer

Yes. In Account settings you can choose how often to hear about each topic — favourites, recommendations, news, and events — and control each channel separately: email, in-app, push, and chat. You can also turn everything off with one switch.

Question 28

What do I need to post a listing?

Accepted Answer

An Oman Real account (signing in takes seconds with WhatsApp, Google, or Apple). An available listing in your monthly quota — every account gets a free quota each month, and paid plans include more. The property's location — locate it from a krookie, coordinates, plot number, map link, or by picking it on the map. Photos (plus optional video, short peeks, brochure, or a 3D tour link). The main details: price, property type, and features.

Question 29

What does posting cost?

Accepted Answer

Posting starts free: every account includes a free monthly quota of listings, which resets each month. If you need to post more, upgrade to a paid plan for a bigger monthly quota — or pay a one-time fee to publish a single extra listing.

Question 30

Can I save a draft and finish later?

Accepted Answer

Yes. Your progress is saved as a draft automatically as you go. When you return to post, you can continue where you left off or start fresh, and you can manage all your drafts — including deleting several at once — from the drafts list.

Question 31

How do I make my listing featured?

Accepted Answer

During posting (on the add-ons step) or any time later from My Listings, choose "Feature this ad". It uses one of your plan's featured slots, or you can pay a one-time fee if you're out of slots.

Question 32

How do I add a 3D tour link to my listing?

Accepted Answer

On the media step, paste the link to your 3D, 360° or walk-through tour. Any link that starts with https:// works, from any provider, such as Matterport, or from your own website. Visitors will see the tour alongside your photos in the listing gallery.

Question 33

When does my subscription become active?

Accepted Answer

Your subscription becomes active **immediately** after payment is confirmed. If you start with a free trial, you get full access right away — **7 days** for Individual plans or **14 days** for Agency plans — and billing begins only when the trial ends.

Question 34

What happens if I cancel my subscription?

Accepted Answer

When you cancel, you **keep full access** until the end of your current billing period. No further charges will be made. You can **reactivate** at any time before the period ends to continue without interruption.

Question 35

Can I switch plans instead of cancelling?

Accepted Answer

Yes. **Upgrades** take effect immediately and you only pay the prorated difference for the remaining days. **Downgrades** are scheduled to take effect at the end of your current billing period, so you keep your current plan features until then.

Question 36

How does the free trial work?

Accepted Answer

You get **full access** to all plan features during the trial — no restrictions. Individual plans include a **7-day** trial and Agency plans include a **14-day** trial. No payment is charged until the trial ends. If you don't want to continue, simply cancel before the trial expires.

Question 37

What is the difference between monthly and yearly billing?

Accepted Answer

Monthly plans renew on the **same day each month**, and yearly plans on the **same date each year**. Yearly billing costs **10 times the monthly price**, so you get **2 months free**. You can switch from monthly to yearly at any time — the unused part of your current month is credited toward the annual price.

Question 38

How much will I pay when upgrading?

Accepted Answer

You only pay the **prorated difference**. We calculate the unused value from your current plan and subtract it from the cost of the new plan for the remaining days in your billing period. You can preview the exact amount before confirming.

Question 39

Can I pause my subscription?

Accepted Answer

Yes. You can pause for up to **90 days**. While paused, your account uses the **Free plan's limits**, and your listings and data are kept. When you resume, you get back the **days you had left** — nothing is charged until your next renewal date.

Question 40

What happens if my payment fails?

Accepted Answer

We retry the payment automatically on days **1, 3, 7 and 14**. Your plan keeps working during a **21-day grace period**, and you can update your payment method at any time in it. If the payment still fails, your subscription is suspended on day 21 and your account moves to the **Free plan**.

Question 41

Can I switch from an Individual plan to an Agency plan?

Accepted Answer

Yes. Switching categories creates a **new subscription** on the target plan. The unused value from your current plan is credited to your account and applied to the new plan's first invoice. Note: if you leave an Agency plan, there is a **30-day waiting period** before you can switch back to Agency.

Question 42

What are featured listings?

Accepted Answer

Featured listings are shown **ahead of regular listings** in the search results they match, and on average get **about twice the views**. Each listing stays featured for **14 days**. How many listings you can feature depends on your plan.

Question 43

How long do my listings stay active?

Accepted Answer

Listings stay live for **60 days** from when you post or repost them. A featured listing stays live at least until its **14-day** featured period ends.

Question 44

Is there a refund policy?

Accepted Answer

Cancellation does not trigger a refund — you keep full access until the end of your paid period. When **upgrading**, unused days on your old plan are automatically credited toward the new plan. When **downgrading**, the change takes effect at the end of your current period with no additional charges.

Question 45

Where can I edit my personal information?

Accepted Answer

Click your profile icon in the navigation bar and choose "My profile". You can update your profile photo, name, email, and phone numbers. On the mobile apps, the same options live in the "More" section.

Question 46

Can I add my agency's details?

Accepted Answer

Yes. The "My agency" page lets you add your agency's logo, name (in English and Arabic), tagline, and description. You'll also see your agency's performance there — total views, contacts, and saves across your listings, compared with the previous month.

Question 47

How do I manage my listings?

Accepted Answer

See all your listings by status — active, expired, deactivated, and more — with views, contacts, and favourite counts for each. Edit a listing's details, photos, price, or description at any time. Repost an expired listing or feature an active one. Mark a listing as sold or rented (and tell us if it sold through Oman Real). Share, deactivate, or remove a listing.

Question 48

What does marking a listing as exclusive do?

Accepted Answer

An exclusive listing tells buyers that Oman Real is the only place this property is marketed, which builds trust and attracts more serious enquiries. Exclusivity requires verification — you upload the ownership and exclusivity documents, and our team reviews them.

Question 49

How do exclusivity requests work?

Accepted Answer

After you submit the documents, your request appears under "Exclusivity requests" with its status — pending, approved, or rejected. You can edit a pending request, withdraw it, or resubmit with corrected documents if it's rejected.

Question 50

How can I delete my account?

Accepted Answer

To ensure the privacy and security of your data, account deletion requests are processed manually by our support team. If you wish to delete your account, please send an email to support@omanreal.com with the subject line "Account Deletion Request." In your email, please include any details that may help us verify your identity and ownership of the account. Our support team will respond to your request and guide you through the process.

Question 51

How long does it take to process my account deletion request?

Accepted Answer

Once we receive your email, our support team will initiate the verification process. This process can take up to 72 hours. After verifying your account, the deletion process will commence, and your account, along with all associated data, will be permanently deleted within 30 days. This period ensures that we comply with data retention laws and provides you with a grace period should you change your mind.

Question 52

What information should I include in my account deletion request?

Accepted Answer

When sending your account deletion request to support@omanreal.com, please include your username or email address associated with your account and any relevant details that could help verify your identity. This helps us ensure that the request is genuine and protects your data from unauthorized deletion requests.

Question 53

What happens to my data after I request my account to be deleted?

Accepted Answer

After your account deletion request has been verified and processed, all your personal information, content, and data associated with your account will be permanently deleted from our servers. This action is irreversible, and all data cannot be recovered once the deletion is complete, ensuring your privacy is respected in compliance with data retention laws.

Question 54

Who can I contact if I have questions about my account deletion request?

Accepted Answer

If you have any questions or concerns about deleting your account or the data deletion process, please do not hesitate to contact our support team at support@omanreal.com. We are here to assist you and ensure that your data is handled with the utmost care and respect.

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